FAQ's

Question:  Is my insurance accepted? 

  South Florida Headache MD does not participate with any insurance plans.  Payment for visits is expected at the time of service.  After your visit, we will provide you with a detailed superbill that you may submit to your insurance provider for potential reimbursement if you have out of network benefits.  However it should be noted that level of reimbursement is plan dependent and is not guaranteed.

 

Question:  I have an HSA. Can I use my HSA debit card?

   Yes, absolutely.  HSA funds can be used as payment for your appointments.    

 

Question:  What about tests and medication?

  Testing such as MRI or laboratory tests, if ordered, would still go through your insurance plan.  Medications sent to the pharmacy would be covered under your pharmacy benefits and therefore also covered as usual as per your plan. 

 

Question:  What is the late cancellation/missed appointment policy? 

  Missed appointments will be charged the full fee for the appointment.  Late cancellations (made within less than 24 hours of the appointment time) will be billed at 75% of the appointment fee.   There is no charge for appointments canceled 24 or more hours before the start of your scheduled appointment.  

 

Question:  How do I communicate with the office?

 

Question:  In the case of emergencies or life-threatening symptoms, please call 9-1-1 or visit your nearest Emergency Department.

 

For simple questions:  During office hours, you may call or text the office number (954-613-9385) and Dr. Hagler’s assistant will assist you with anything you may need.  If she is on the other line, you will be directed to voicemail.  Those messages are checked regularly and your call will be returned within 24 hours.  You may also communicate directly with Dr. Hagler through your patient portal at any time.  Please allow 24 hours for response to these messages.  If it is a simple question, Dr. Hagler will assist via portal or engage her assistant to help.  A follow-up visit is required for all other in-depth questions (ex., medication management, side effects, test results, new symptoms, etc.).